The challenges

The challenges facing services organisations are significant and if not managed correctly can impact on performance. This is true for sectors as varied as healthcare, office buildings and data centres.

Managing risk

Risk is a part of being in business. A key to a successful business is understanding and managing the major risks facing your business. Any risk to day-to-day operations can have a serious impact on your business by reducing your ability to deliver. An interruption to energy supply can instantly impact on operations. Unexpected maintenance work on plant and equipment can result in a reduced level of service. Lack of availability of water or poor waste management will impact on the customer experience. Successfully managing the risks to your resources will keep operations running to a very high standard.

Rising costs of operations

All organisations are under continuous pressure to control costs and deliver value for money. Energy and water are among that highest costs that many businesses face and are significantly linked through, for example, the cost of providing hot water. Equally specialist waste management can be a significant cost for sectors such as healthcare. Careful management of these costs is essential and requires specialist expertise.

Increasing regulation and stricter environmental standards

For every type of organisation there are ever increasing regulations and standards to be complied with. These may come at national level from organisation like the EPA, at international level from the EU or at corporate level from targets put in place by Corporate Social Responsibility or Environmental policies. Complying with all relevant standards can have major benefits in terms of winning new new business but a failure to comply can have significant consequences. All organisations need to continuously monitor changes in this area.

Veolia offers tailor made solutions to manage these responsibilities and risks but our real strength is how we harness our engineering and innovation capacity across water, waste and energy to create value for our customers in the services sector.