Customer feedback

We welcome your feedback

We regularly engage with customers in a number of ways because we want to know how we are performing and how we can improve. Your opinions are very important to us and we welcome your feedback.  Your opinions help enhance our customer experience and get things right first time. If you want to share examples of how our teams have gone the extra mile for you or areas where we can improve please contact us.

Customer Satisfaction Results

Each year we carry out an annual customer survey across our business.  The surveys have informed our decision making process, allowed us to share best practice and take action where we need to improve.

Overall 82% of our customers who responded to our 2018 survey said they were satisfied with the services we provide.  Throughout 2019 we will continue to develop and improve our services by taking on board your feedback and customer insight.  

We welcome your ongoing feedback and will continue to use it to evaluate changes and make improvements.

82% customer satisfaction in 2018

NPS score of 80 in 2018